ADMISSION AND DATES
(Lines vary from: “very limited” to “zero” wait)
7:00pm to 10:00pm
7:00pm to 11:00pm
or from the Reign of Terror Ticket booth (Opens at 6:30 on event nights)
Located in the food court.
with no actors and no scares will be on Sat. Oct. 24 and Sat. Oct. 31 from 1-4pm
Kids admission is $5 and parents accompanying their children at the lights on event will be admitted FREE OF CHARGE.
Frequency Asked Questions
(click question to view more)
What are the hours of operation?
In October 2015, the Haunted House will open every weekend starting October 3rd, including Sunday, October 25th.
We run extended hours on Saturdays only = 7:00pm – 11:00pm
All other days of operations = 7:00pm – 10:00pm
We will remain open beyond our posted hours on very busy nights.
Our box office opens at 6:30pm on evenings that we operate and it will not close earlier than the haunted house.
How long is the wait in line?
Our wait times can vary greatly, depending on the number of guests. The closer we get to Halloween, the wait times tend to increase. To reduce your chances of experiencing longer lines, try to come earlier in October.
Some more info about waiting in line:
The line queue is themed out and entertaining.
If lines are long, just remember that the proceeds from your ticket benefit children in the Conejo Valley.
Dress in cool comfortable clothing. We do not have air conditioning and it can get warm.
Can I get a REFUND if I get too scared to go in or I need to leave the event for some reason?
Reign of Terror Haunted house is an intense and scary attraction. This may not be suitable for young children or the weak at heart. Please use caution before purchasing a ticket as there are NO refunds. Please consider this carefully before purchasing a ticket. Tickets can be used any time or day that the event is running. If you have a ticket and are in our que line after we have closed you will get in. We will extend our hours to accommodate everyone in line.
What if I do not want to wait in line?
For guests who wish to reduce their wait time, we offer Express Line tickets for $25. Express Line tickets are only sold from our box office. If you already purchased a General Admission ticket from our box office or one of the Janss Marketplace retailers, you may upgrade your unused ticket to an Express Line ticket for $10.
If you are waiting in the General Admission line and later wish you were in the Express Line, we can help! Just return to the box office with your unused ticket and we will upgrade it for $10 each.
Typically the Express Line wait is very minimal. On our busiest nights, that wait could increase to 10-15 minutes.
What is the price of admission?
General Admission ticket prices are $17 per person.
Express Line tickets are $25 per person.
Special “lights on” event on October 24th and 31st, 1-4pm:
$5 per child, parents accompanying children are free.
Adults not accompanied by children, $5 each.
Do you offer group rates?
We feel our prices are very low compared to other haunted houses of this caliber and therefore we do not offer group discounts. In 2014, proceeds from your ticket purchases raised $30,000 for the Young Artists Ensemble and the Thousand Oaks Teen Center! The Reign of Terror is completely run by volunteers!
Do you accept credit cards?
At this time, we do not accept credit cards. We are only able to accept cash. There is an ATM machine at the Janss Marketplace, within very close proximity to our ticket booth.
Can I buy tickets in advance?
Yes you can! Tickets may be purchased from our Box Office during ROT’s operating hours or from select retailers at the Janss Marketplace during their normal operating hours.
Your ticket is valid for 1 entry to the Haunted House during any of our 2015 operating nights.
Your ticket expires once you redeem it to enter the Haunted House or at the close of business on October 31st, 2015. We do not allow refunds.
Do the actors grab me?
The actors in the haunted house will not touch you; however, they do get very close. Due to the close proximity, it is possible to brush up against sets, actors costumes or props. Guests are not allowed to touch the actors, sets or props.
Who should not enter the Reign of Terror?
No one should enter the Reign of Terror if they are so scared that they will not enjoy the experience. We do not have any age restrictions; however, we strongly discourage bringing babies and forcing terrified children through the haunted house. There are no refunds…even for those who are too scared to enter.
Anyone who is pregnant or thinks they may be pregnant, has heart conditions, is prone to epileptic seizures, is claustrophobic or is in poor health, should not tour the Haunted House.
If you are negatively affected by strobe lights, loud noises, water based fog, scented oils, hot or cold temperatures or extreme darkness; you should not tour the haunted house.
Is Reign of Terror wheelchair accessible?
We have a couple of options for anyone in a wheelchair or needing assistance. They need to see any Reign of Terror staff member for details.
Is it a maze? Can I get lost?
Reign of Terror is not a maze. Many areas of the attraction are confusing, but the staff will help you find your way out if necessary.
Can my friends and I wear our Halloween costumes when we come to REIGN OF TERROR?
No. For safety reasons, guests are not permitted to wear costumes.
Is your attraction open if it rains?
Yes. Reign of Terror attraction and waiting areas is inside.
Once we’ve used our ticket can we go through again with the same ticket?
No. A new ticket is required for each visit. We do offer a reduced $10 second time ticket for those who would like to go twice.
Can we be thrown out of the haunted house for any reason?
Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules just like anyone else that must be adhered to for your own safety.
Violation of these rules will usually bring a warning and then being asked to leave without a refund.
Can we be injured at your haunted house?
Not by us. Running is the main cause of minor injuries. Make sure to follow the rules and DON’T run and you should be fine!
Do you serve alcoholic beverages?
NO! And they are not allowed on the property, so please do not bring any.
Is smoking allowed?
No. Smoking is NOT allowed indoors.
Can we take flash photos of your haunted house?
No. Photography of any kind is NOT allowed in the haunt. The haunt is dark and peoples eyes (especially the actors) adjust to the low light. When you flash your camera you’re not only ruining the experience for others but you’re hurting the actors’ eyes. Also, the fog used inside the attraction ruins flash photography.
What can’t we bring with us inside your haunted house?
- No pets
- No weapons
- No alcoholic beverages
- No cameras
- No smoking
- No laser pointers or flashlights
- No food or beverages
Do you sell beverages and souvenirs at your attraction?
How old do you have to be to work at REIGN OF TERROR?
You must be at least 18 years of age to work with us. All staff and help are on a volunteer basis only. Proceed of the event go to the Teen center of Thousand Oaks and the Youths theater group.
And the #1 most frequently asked question…Is it scary????
“This haunt rivals anything at Universal, and in a lot of ways surpasses some of the mazes at Halloween Horror Nights.”
“…the sets are as believable as anything on view in Halloween Horror Nights at Universal Studios Hollywood.”
“The decor and attention to detail at the Reign of Terror are absolutely amazing – second to none, and I’m including Universal in this equation.”
~ Spooky Little Girl ~
“Reign of Terror has been one of Theme Park Adventure’s favorite haunted attractions for the past several years.”