What time does the line start forming?
Early in the season, arriving around 7pm is fine, but as we get closer to Halloween the crowds get larger.
What are the hours of operation?
Our box office opens at 6pm each evening, and the Haunted House opens at 7pm. We close at 10pm and 11pm on Saturdays and Halloween. The haunt will stay open late to accommodate patrons on busy nights. The box office will not close earlier than posted times.
How long is the wait in line?
In general, we try to keep the wait time under 30 minutes. However, on the last 2 weekends in October and on Halloween the lines will be much longer. Try to come in earlier in October if you want to avoid the longer lines!
Is there a way to avoid waiting in line?
Front of the line passes are available every night. This is a surefire way to go right in. However, Halloween week the front of the line pass can still be about a 10 minute wait.
Can I make a reservation?
No. Reign of Terror is first come, first served.
What is the price of admission?
The Ticket prices are $13 per person. Front of the line passes are $20
Does Reign Of Terror offer group rates?
No.
Does Reign of Terror accept credit cards?
No, our box office accepts cash. There are many ATM machines right next to the event.
Can I buy tickets in advance?
Our box office opens at 6pm. You may buy tickets for a night in the future during regular box office hours. Various retail stores in the Janss Marketplace also offer ticks. We are not responsible for lost or stolen tickets purchased in advance. Tickets are good for any time and any night.
Are the haunted cast members allowed to touch you?
The actors in Reign of Terror will not touch you. However, they do get very close. Occasionally you may brush up against their costumes or props. You may also come into contact with some of the sets.
Are there any age restrictions?
Reign of Terror is recommended for adults and teens, but younger kids may come if parents choose to bring them. Carrying babies though is NOT recommended. There are no special prices for children and no refunds if anyone decides not to finish the haunt. There are many emergency exits throughout the attraction in case anyone gets too scared to continue.
Can I go in if I’m pregnant?
Reign of Terror Haunted House is not recommended for visitors who are pregnant, have heart conditions or are in general poor health.
Is Reign of Terror wheelchair accessible?
We have a couple of options for anyone in a wheelchair or needing assistance. They need to see any Reign of Terror staff member for details.
Is there a lot of fog in the haunted house?
We do use fog machines at REIGN OF TERROR. Should you find the fog too intense, there are emergency exits throughout the attraction.
Are there strobe lights?
Yes, strobe lighting will be in use.
Is it a ride?
No. Guests walk through the Reign of Terror.
Is it dark?
There are very dark areas in the Reign of Terror but for the most part the haunted house is lite enough to easily see.
Is it a maze? Can I get lost?
Reign of Terror is not a maze. Many areas of the attraction are confusing, but the staff will help you find your way out if necessary.
Can my friends and I wear our Halloween costumes when we come to REIGN OF TERROR?
No. For safety reasons, guests are not permitted to wear costumes.
Is your attraction open if it rains?
Yes. Reign of Terror attraction and waiting areas is inside.
Once we’ve used our ticket can we go through again with the same ticket?
No. A new ticket is required for each visit. We do offer a reduced $5 second time ticket for those who would like to go twice.
Can we be thrown out of the haunted house for any reason?
Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules just like anyone else that must be adhered to for your own safety.
Violation of these rules will usually bring a warning and then being asked to leave without a refund.
Can we be injured at your haunted house?
Not by us. Running is the main cause of minor injuries. Make sure to follow the rules and DON’T run and you should be fine!
Do you serve alcoholic beverages?
NO! And they are not allowed on the property, so please do not bring any.
Is smoking allowed?
No. Smoking is NOT allowed indoors.
Can we take flash photos of your haunted house?
No. Photography of any kind is NOT allowed in the haunt. The haunt is dark and peoples eyes (especially the actors) adjust to the low light. When you flash your camera you’re not only ruining the experience for others but you’re hurting the actors’ eyes. Also, the fog used inside the attraction ruins flash photography.
What can’t we bring with us inside your haunted house?
- No pets
- No weapons
- No alcoholic beverages
- No cameras
- No smoking
- No laser pointers or flashlights
- No food or beverages
Do you sell beverages and souvenirs at your attraction?
No.
How old do you have to be to work at REIGN OF TERROR?
You must be at least 18 years of age to work with us. All staff and help are on a volunteer basis only. Proceed of the event go to the Teen center of Thousand Oaks and the Youths theater group.
And the #1 most frequently asked question…Is it scary????
Yes!
