Warnings, Terms and Conditions, and Frequently Asked Questions

AGE RECOMMENDATION: 13 years old and above. NOT RECOMMENDED FOR YOUNG CHILDREN. 

Reign of Terror is NOT RECOMMENDED for YOUNG CHILDREN. Reign of Terror is a very intense, frightful, horror themed experience delivered by walking through 100 rooms. It’s best enjoyed by older teens and adults who desire to be scared or emotionally shocked for entertainment purposes.

Once inside, emergency exits are available within 50 feet at any time.

REFUND POLICY: NO REFUNDS GIVEN AT ANY TIME FOR ANY REASON.   UNUSED TICKETS (UN-REDEEMED) ARE NON-REFUNDABLE FOR ANY REASON.

If you enter the Haunt and decide to leave early for any reason, there are no refunds. Consider this carefully before buying a ticket.  TICKETS ARE GOOD ONLY FOR THE DATE AND TIME SLOT YOU SELECT. UNUSED TICKETS ARE INVALID FOR USE IN OTHER TIME SLOTS AND/OR ON OTHER DATES.

WARNING
READ THIS WARNING BEFORE PURCHASING TICKETS OR ENTERING ANY OF THE ATTRACTIONS
WARNING
This attraction reserves the right to refuse admission to anyone. You will experience intense audio, lighting, extreme low visibility, strobe lights, fog, damp or wet conditions, moving floors, special effects, sudden actions, and an overall physically demanding environment. Our event is designed to appeal to people who enjoy being scared, startled or otherwise encounter heightened fearful sensory experiences. You should NOT ENTER this haunted house if you suffer from asthma, heart conditions, are prone to seizures, have physical ailments, respiratory or any type of medical problem, are pregnant or suffer any form of mental issues, including claustrophobia.

PHYSICAL CONTACT NOTICE: Audience members may not touch the actors or props and doing so will result in immediate ejection from the event without a refund. This event is under video surveillance. Due to close proximity with actors in certain locations inside the Haunted House, accidental physical contact may be made between actors and audience members, however, actor contact is not intentional and is never designed to be a part of the experience. If circumstances result in contact from an actor, you agree to hold such action harmless and waive any claims against the actor, facility or any party associated in any way with the Reign of Terror Haunted House.

DO NOT ENTER: the attraction if you are under the influence of alcohol or drugs, are intoxicated, wearing any form of cast, medical brace, using crutches, or have any type of physical limitations. Do not enter the attraction if you are taking medication or using drugs of any type. You will not be admitted if any of these conditions are noticed by our staff.

DO NOT ENTER: IF YOU SUFFER FROM – ASTHMA – HEART CONDITIONS – SEIZURES – ARE PREGNANT  – OR HAVE ANY TYPE OF MENTAL, PHYSICAL, RESPIRATORY AND OR MEDICAL PROBLEMS, AND/OR IF YOU ARE SENSITIVE TO STROBE LIGHT EFFECTS, ARE UNCOMFORTABLE AROUND CROWDS, CANNOT STAND OR WALK FOR EXTENDED PERIODS OF TIME, HAVE ANY SORT OF EMOTIONAL OR COGNITIVE ISSUES OR SUFFER FROM ANY FORM OF TRIGGERING EVENT RELATED TO DARKNESS, FEAR, STARTLES OR OTHER FORMS OF HORROR BASED ENTERTAINMENT.

DO NOT smoke, run, eat or drink inside the attraction. Additionally there is no touching of the actors, customers, or props inside the attraction. No video or flash photography may be taken inside the attraction. You will not be admitted and asked to leave the property if any of rules are not followed.

THERE ARE NO REFUNDS AFTER YOU ENTER INSIDE! ENTER AT YOUR OWN RISK! Your ticket is a revocable license and may be taken and admission refused upon refund of purchase price. Holder of this ticket understands that there is inherent risk involved with attending this attraction. Holder voluntarily assumes all risks and dangers associated with participation in and or attending this attraction. In consideration and acceptance of entrance into this attraction holder agrees to release the operator, it’s parent corporations, affiliates, officers, directors and employees and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly, from attending this attraction or any of the attractions at this location.

TICKET ARRIVAL SCHEDULING: When you buy tickets on line, you will select an Arrival Time Slot. You will select your arrival time with a scheduled time during a 30-minute block each hour. For example, for a ticket purchased for the 7:00pm slot, you should arrive between 7:00pm and 7:30pm. We cannot guarantee you will be admitted during the :30 minute window you select. However, arriving in your time block will reduce crowding and allow for quicker admission and lower wait times overall. There may be a line already formed, and a wait beyond the end of your time slot, depending on how busy the night may be. Please know we work hard to keep the line flowing as best we can. Please be aware: Wait times per slot may extend to an hour or more on our most busy nights. We are confident our very high quality experience is worth any wait in line. In addition, should the wait become too long, we make upgrades available to Immediate Access throughout the night. If you desire an Immediate Access, you may upgrade a Regular Admission ticket to Immediate Access at any time, on any night, by simply visiting our Ticket Booth and paying for an upgrade guaranteed.

MISCONDUCT POLICY

Be advised, any customer of the Reign of Terror found behaving inappropriately, EITHER NEAR OUR ENTRANCE, WAITING IN A LINE OR NEAR A WAITING ZONE OR AFTER ENTERING OUR FACILITY, including behavior resulting from the influence of ALCOHOL, MARIJUANA, ILLICIT DRUGS, PRESCRIPTION DRUGS, AND/OR ANY CONTROLLED SUBSTANCE is subject to immediate removal from our waiting lines, waiting zones and/or our facility at any time, with no refund.

Reign of Terror will determine, in its sole discretion, if customer conduct is deemed inappropriate.

Inappropriate conduct or behavior may include, but is not limited to:

• Verbal or other disruptive engagement with other customers
• Belligerent behavior, including use of foul language or intimidation
• Touching any actor or staff member
• Touching any prop, decoration or trim piece
• Taunting, challenging or otherwise confronting actors
• Running or pushing
• Staggering or stumbling when walking
• Taking video or photographs inside the attractions

This policy will be enforced to help preserve the positive, entertainment environment which Reign of Terror strives to provide each customer.

In general, customers behave appropriately to enjoy the unique experience provided by Reign of Terror. In cases where some do not behave appropriately, they unacceptably damage the experience of other customers. Inappropriate behavior also puts Reign of Terror staff and assets at unacceptable risk. In addition, customers who arrive at our waiting zones prior to entrance, and/or enter Reign of Terror and behave inappropriately or UNDER THE INFLUENCE OF ALCOHOL, MARIJUANA, ILLICIT DRUGS, PRESCRIPTION DRUGS AND/OR ANY CONTROLLED SUBSTANCE put themselves and others at risk. This MISCONDUCT POLICY and any subsequent customer ejections are enforced to preserve Reign of Terror’s desired entertainment environment. When you enter Reign of Terror, you agree by default to abide by the terms of the MISCONDUCT POLICY.

Thank you for observing and complying with our MISCONDUCT POLICY.

NO. No video taking or photography of any kind is allowed. This is an important and strict policy.

The haunt is an intense experience. Character interactions, special effects, sound and lighting special effects are constantly while you are inside. All guests are required to continuously walk through each room at a reasonable pace without stopping. Stopping or moving too slowly will disrupt the operations of actors and effects and slow the flow of overall traffic causing groups of people to catch up to each other. In addition, it is very dark inside. If you distract yourself to focus on taking video or photos, you put yourself at risk of potential injury by tripping or otherwise losing track of what you are doing.

We have security cameras running throughout the maze. If you are observed taking photos or video, you will be pulled aside and subject to removal without refund.

Thank you for your cooperation with this important policy. Keep your phones and cameras securely inside your pocket while you are inside the haunt. You will have a better, more enjoyable experience without the distraction of attempting to film or photograph your visit inside.

Reign of Terror Haunted House will adhere to current local guidelines regarding Covid-19 precautionary measures from time to time. Staff and guests are required to follow these guidelines when necessary. 

These guidelines may vary from time to time. We encourage our Visitors and Guests to use their judgment and act accordingly for their own safety and safety of others. All who enter Reign of Terror Haunted House do so at their own risk.

Note that any public location where people are present provides an inherent risk of exposure to COVID-19 and we cannot guarantee that you will not be exposed during your visit. For more information, please visit the CDC website.

Please see our Terms and Conditions for more information and indemnifications. 

Reign of Terror Haunted House is an award-winning haunt attraction that draws horror fans, thrill seekers, Halloween fanatics and anyone who enjoys a good scare (scare after scare!) starting every October. Year after year, Reign of Terror Haunted House welcomes both repeat and new visitors from all over Los Angeles, Ventura County, Orange County, even San Diego, Northern California, Arizona and from overseas!

Audience members may not touch the actors or props and doing so will result in immediate ejection from the event without a refund. This event is under video surveillance. Due to close proximity with actors in certain locations inside the Haunted House, accidental physical contact may be made between actors and audience members, however, actor contact is not intentional and is never designed to be a part of the experience. If circumstances result in contact from an actor, you agree to hold such action harmless and waive any claims against the actor, facility or any party associated in any way with the Reign of Terror Haunted House.

Our operating hours are Fridays and Saturdays: 7:00pm – 11:00pm. On Sundays and Weekdays, open 7:00pm – 10:00pm.

Please visit our Ticketing page for full information on pricing for all ticket types, dates and times of admission.

Buy tickets right here, online through our website OR you can buy tickets “at the door” by visiting our Box Office with Cash.

Our Box Office is located next to our main entrance door. The Box Office is open 6:30pm – Closing each night we run (see our Calendar for open dates). Box Office sales are CASH ONLY. There is an ATM located nearby for your convenience.

Parking is FREE! Park for no charge in the convenient parking structure or in any of the parking lots found at the Janss Marketplace.

No. All of Reign of Terror’s Attractions are inter-connected! There may be a wait once you enter the building, but this main queue line is part of the experience and provides entertainment while you approach the main entrance of the Haunt. Once you enter the Haunt, you will be inside until the very last room. Because all the Attractions are inter-connected, when you will finish walking through one attraction you will immediately enter the start of the next. It’s a continuous, one-way walk from start to finish. Typical walk through time is 25 – 30 minutes or more for the full experience.

Reign of Terror is not a maze. It is a long, one way stroll through all of our terrifying attractions and rooms. If any guest is confused while walking through, a staff member will help direct you through the attraction, or to leave early through an emergency exit, if necessary.

Keep in mind, if you exit the haunted house early, there are no refunds. You’re paying us to scare you. Clearly we’ve done our job!

Yes. We are located on one level, on the ground floor. For additional safety, please be aware, some rooms contain uneven surfaces.

No, sorry. For safety reasons, guests are not permitted to wear costumes.

No one should enter the Reign of Terror if they are so scared that they will not enjoy an intense horror experience. We do not recommend attendance for ages under 13, and, we strongly discourage bringing babies, young children or forcing terrified children through the haunted house. There are no refunds…even for those who are too scared to enter.

Sorry, No. NO PETS OR ANIMALS ALLOWED.

Yes. We’re under one roof. The Reign of Terror attraction and waiting areas are inside.

No. A new ticket is required for each visit.

Yes. Reign of Terror management reserves the right to refuse serving any guest for any reason. This includes, but is not limited to, guests physically contacting actors, including touching or taunting, touching any props or decorations, foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We maintain rules just like anyone else for the safety of guests and our staff.

Violation of these rules will result in Security being called and the offending Guest being escorted out of the facility, without a refund.

We also strictly enforce a Misconduct Policy. See additional details about this policy in the FAQ entitled ‘SPECIAL NOTICE: MISCONDUCT POLICY” . Violators of our Misconduct Policy are subject to immediate removal with no refund.

NO! And alcoholic beverages are not allowed on the property, so please do not bring any with you.

NO!  No Smoking and No Vaping allowed. Violators will be ejected immediately.

YES! You can purchase ROT t-shirts, hats and drink coozies at the exit. Any of them is a great reminder of you surviving a visit through the Reign of Terror.

YES! Reign of Terror has won numerous haunt industry awards and was voted the #1 walk-through haunt attraction in all of Southern California!

Come visit us and see for yourself! If you like horror and being scared and are looking for a ton of FUN, you’ll be glad you did!