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FAQ and Terms

Warnings, Terms and Conditions, and Frequently Asked Questions (*and COVID-19 info)

*COVID-19 Policies and Warning

COVID-19  Policies and Warning

Reign of Terror Haunted House has taken enhanced measures focused on safety and health – for you, other Guests, and our Staff.

You are required to follow all posted instructions and/or verbal instructions from our staff, while visiting Reign of Terror Haunted House. These instructions include, but are not limited to:

  • Mask policy:  To be admitted, attendees must wear a mask covering their mouth and nose at entry and at all times while inside. 
  • Temperature screening: Touchless temperature checks will be performed on all attendees prior to entry. Anyone displaying a temperature of 100.3 will be denied entry and their ticket will be refunded.
  • Social distancing: Attendees will be required to maintain proper social distancing at all times
  • Advanced reservations for admission required: Reservations can only be made online. Entrance allowed only during your chosen reservation time window. 
  • Limited capacity, No intermingling: We will be allowing a very minimal capacity of attendees to enter at any time. All entrances will be limited to the reservation group (If a person is attending alone, that person will enter alone.). No other attendees will be combined into any groups of any size. 
  • Other: Other operational requirements may be imposed at any time.

An inherent risk of exposure to COVID-19 exists in any public location where other people are present. COVID-19 is known as an extremely contagious disease that can lead to severe illness, including death. According to the CDC, senior citizens and anyone with underlying medical conditions are especially vulnerable.

By visiting the Reign of  Terror Haunted House you voluntarily assume any and all risks associated, connected or related to exposure to COVID-19.

Help keep each other healthy. 

*Are Live Actors part of the Reign of Terror Haunted House Collection and Showcase?

No. No actors will be present inside. Then, what will you experience? You will walk through (separated, one-way, in single file) our award-winning horror themed, movie set quality haunted rooms. Tons of exquisite, bone-chilling details, mechanical props, frightening animated scenes, and terrifying sounds will be encountered. But, due to COVID-19 requirements, no actors will be present inside. A few staff members will be nearby observing for safety. You’ll end your walk through our haunted room displays at our merchandise stand, where you will find a variety of Reign of Terror apparel and accessories, including information on how to purchase the amazing props that will give you thrills and chills unlike anything else!

*COVID-19 Refund Policy

COVID-19 Refund Policy

We are changing our refund policy to make it easier to get your money back if you cannot attend our event due to Covid-19.

Any UNUSED ticket for our Fall 2020 events will be FULLY REFUNDABLE for total purchase price. If your situation does not allow you to attend our Fall 2020 event or if government officials issue a mandate that we halt operations, your ticket purchase will be completely refunded.

Can I get a refund if I get sick or don't feel well enough to visit Reign of Terror?

YES. If you become ill or simply do not feel well enough to attend Reign of Terror Haunted House on the date and time of your ticket, and you do not redeem your ticket for entrance, you can receive a FULL REFUND of your purchase price for unused tickets. Just send us an email using the Contact Us form on our website and your refund for unused tickets will be processed. 

Can I get a refund after going inside? What if I got too scared to finish?

NO. Once your ticket is redeemed and you enter the haunt, your ticket is NON-REFUNDABLE. If for any reason you decide you want to leave the haunt early, or were too scared, or just didn’t like the experience, you CANNOT receive any refund.

Refunds only apply on unused tickets.

WARNING! AGE RESTRICTIONS and NO REFUND POLICY

AGE RECOMMENDATION: 13 years old and above. NOT RECOMMENDED FOR YOUNG CHILDREN. 

Reign of Terror is NOT RECOMMENDED for YOUNG CHILDREN. Reign of Terror is a very intense, frightful, horror themed experience delivered by walking through 100 rooms. It’s best enjoyed by older teens and adults who desire to be scared or emotionally shocked for entertainment purposes.

Once inside, emergency exits are available within 50 feet at any time.

REFUND POLICY: NO REFUNDS GIVEN AT ANY TIME FOR ANY REASON AFTER YOU REDEEM YOUR TICKET AND ENTER THE HAUNT. 

If you enter the Haunt and decide to leave early for any reason, there are no refunds. Consider this carefully before buying a ticket.  TICKETS ARE GOOD ONLY FOR THE DATE AND TIME SLOT YOU SELECT. UNUSED TICKETS ARE INVALID FOR USE IN OTHER TIME SLOTS AND/OR ON OTHER DATES.

WARNING: Terms and Conditions

WARNING
READ THIS WARNING BEFORE PURCHASING TICKETS OR ENTERING ANY OF THE ATTRACTIONS
WARNING
This attraction reserves the right to refuse admission to anyone. You will experience intense audio, lighting, extreme low visibility, strobe lights, fog, damp or wet conditions, moving floors, special effects, sudden actions, and an overall physically demanding environment. You should NOT ENTER this haunted house if you suffer from asthma, heart conditions, are prone to seizures, have physical ailments, respiratory or any type of medical problem, are pregnant or suffer any form of mental disease including claustrophobia.

PHYSICAL CONTACT NOTICE: Audience members may not touch the actors or props and doing so will result in immediate ejection from the event without a refund. This event is under video surveillance. Due to close proximity with actors in certain locations inside the Haunted House, accidental physical contact may be made between actors and audience members, however, actor contact is not intentional and is never designed to be a part of the experience. If circumstances result in contact from an actor, you agree to hold such action harmless and waive any claims against the actor, facility or any party associated in any way with the Reign of Terror Haunted House.

DO NOT ENTER: the attraction if you are intoxicated, wearing any form of cast, medical brace, using crutches, or have any type of physical limitations. Do not enter the attraction if you are taking medication or using drugs of any type. You will not be admitted if any of these conditions are noticed by our staff.

DO NOT ENTER: IF YOU SUFFER FROM – ASTHMA – HEART CONDITIONS – SEIZURES OR ANY TYPE OF MENTAL, PHYSICAL, RESPIRATORY AND OR MEDICAL PROBLEMS.

DO NOT smoke, run, eat or drink inside the attraction. Additionally there is no touching of the actors, customers, or props inside the attraction. No video or flash photography may be taken inside the attraction. You will not be admitted and asked to leave the property if any of rules are not followed.

THERE ARE NO REFUNDS AFTER YOU ENTER INSIDE! ENTER AT YOUR OWN RISK! Your ticket is a revocable license and may be taken and admission refused upon refund of purchase price. Holder of this ticket understands that there is inherent risk involved with attending this attraction. Holder voluntarily assumes all risks and dangers associated with participation in this attraction. In consideration and acceptance of entrance into this attraction holder agrees to release the operator, it’s parent corporations, affiliates, officers, directors and employees and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly, from attending this attraction or any of the attractions at this location.

SPECIAL NOTICE: MISCONDUCT POLICY

MISCONDUCT POLICY

Be advised, any customer of the Reign of Terror found behaving inappropriately, including behavior resulting from the influence of ALCOHOL, MARIJUANA, ILLICIT DRUGS, PRESCRIPTION DRUGS, AND/OR ANY CONTROLLED SUBSTANCE is subject to immediate removal from our facility at any time with no refund.

Reign of Terror will determine, in its sole discretion, if customer conduct is deemed inappropriate.

Inappropriate conduct or behavior may include, but is not limited to:

  • Verbal or other disruptive engagement with other customers
  • Belligerent behavior, including use of foul language or intimidation
  • Touching any actor or staff member
  • Touching any prop, decoration or trim piece
  • Taunting, challenging or otherwise confronting actors
  • Running or pushing
  • Staggering or stumbling when walking
  • Taking video or photographs inside the attractions

This policy will be enforced to help preserve the positive, entertainment environment which Reign of Terror strives to provide each customer.

In general, customers behave appropriately to enjoy the unique experience provided by Reign of Terror. In cases where some do not behave appropriately, they unacceptably damage the experience of other customers. Inappropriate behavior also puts Reign of Terror staff and assets at unacceptable risk. In addition, customers who enter Reign of Terror and behave inappropriately or UNDER THE INFLUENCE OF ALCOHOL, MARIJUANA, ILLICIT DRUGS, PRESCRIPTION DRUGS AND/OR ANY CONTROLLED SUBSTANCE put themselves at risk.This MISCONDUCT POLICY and any subsequent customer ejections are enforced to preserve Reign of Terror’s desired entertainment environment. When you enter Reign of Terror, you agree by default to abide by the terms of the MISCONDUCT POLICY.

Thank you for observing and complying with our MISCONDUCT POLICY.

Who visits the Reign of Terror Haunted House?

Reign of Terror Haunted House is an award-winning haunt attraction that draws horror fans, thrill seekers, Halloween fanatics and anyone who enjoys a good scare (scare after scare!) starting every October. Year after year, Reign of Terror Haunted House welcomes both repeat and new visitors from all over Los Angeles, Ventura County, Orange County, even San Diego, Northern California, Arizona and from overseas!

Can I touch actors or props? Can actors touch me?

Audience members may not touch the actors or props and doing so will result in immediate ejection from the event without a refund. This event is under video surveillance. Due to close proximity with actors in certain locations inside the Haunted House, accidental physical contact may be made between actors and audience members, however, actor contact is not intentional and is never designed to be a part of the experience. If circumstances result in contact from an actor, you agree to hold such action harmless and waive any claims against the actor, facility or any party associated in any way with the Reign of Terror Haunted House.

What are the hours of operation?

We are open every night from 6:00pm – 10:00pm.

What is the price of admission?

Please visit our Ticketing page for full information on pricing for all ticket types, dates and times of admission.

Where can I buy tickets?

For Fall 2020, all ticket sales are done only Online. Our Ticket Booth will be CLOSED Fall 2020. 

How much is parking?

Parking is FREE! Park for no charge in the convenient parking structure or in any of the parking lots found at the Janss Marketplace.

What if I want to minimize my wait in line?

For fastest entry, we offer Front-of-Line tickets. These tickets allow entry as the next available group. Wait time for Front-of-Line is typically just a few minutes.

Are there separate lines for each Attraction entrance?

No. All of Reign of Terror’s Attractions are inter-connected! There may be a wait once you enter the building, but this main queue line is part of the experience and provides entertainment while you approach the main entrance of the Haunt. Once you enter the Haunt, you will be inside until the very last room. Because all the Attractions are inter-connected, when you will finish walking through one attraction you will immediately enter the start of the next. It’s a continuous, one-way walk from start to finish. Typical walk through time is 25 minutes or more for the full experience.

Is it a maze? Can I get lost? What if I'm too scared to finish?

Reign of Terror is not a maze. It is a long, one way stroll through 9 terrifying attractions. If any guest is confused while walking through, a staff member will help direct you through the attraction, or to leave early through an emergency exit, if necessary.

Keep in mind, if you exit the haunted house early, there are no refunds. You’re paying us to scare you. Clearly we’ve done our job!

Is Reign of Terror wheelchair accessible?

We have a couple of options for anyone in a wheelchair or needing assistance. Please contact us in advance using the Contact form below, or ask any Reign of Terror staff member or visit the box office for details.

Who should not enter the Reign of Terror?

No one should enter the Reign of Terror if they are so scared that they will not enjoy an intense horror experience. We do not recommend attendance for ages under 13, and, we strongly discourage bringing babies, young children or forcing terrified children through the haunted house. There are no refunds…even for those who are too scared to enter.

In addition, anyone who is pregnant or thinks they may be pregnant, has heart conditions, is prone to epileptic seizures, is claustrophobic, is generally in poor health or simply ill, should NOT tour the Haunted House.

Anyone entering Reign of Terror does so at their own risk.

Can I bring my dog or pet with me?

Sorry, No. NO PETS OR ANIMALS ALLOWED.

Can my friends and I wear our Halloween costumes when we come to Reign of Terror?

No, sorry. For safety reasons, guests are not permitted to wear costumes.

Is your attraction open if it rains?

Yes. We’re under one roof. The Reign of Terror attraction and waiting areas are inside.

Once we’ve used our ticket can we go through again with the same ticket?

No. A new ticket is required for each visit.

Can we be thrown out of the haunted house for any reason?

Yes. Reign of Terror management reserves the right to refuse serving any guest for any reason. This includes, but is not limited to, guests physically contacting actors, including touching or taunting, touching any props or decorations, foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We maintain rules just like anyone else for the safety of guests and our staff.

Violation of these rules will result in Security being called and the offending Guest being escorted out of the facility, without a refund.

We also strictly enforce a Misconduct Policy. See additional details about this policy in the FAQ entitled ‘SPECIAL NOTICE: MISCONDUCT POLICY” . Violators of our Misconduct Policy are subject to immediate removal with no refund.

Violation of these rules will result in Security being called and the offending Guest being escorted out of the facility, without a refund.

Do you serve alcoholic beverages?

NO! And alcoholic beverages are not allowed on the property, so please do not bring any with you.

Is smoking allowed? Is Vaping allowed?

NO!  No Smoking and No Vaping allowed. Violators will be ejected immediately.

Can we take video or pictures while inside?

NO. No video taking or photography of any kind is allowed. This is an important and strict policy.

The haunt is an intense experience. Character interactions, special effects, sound and lighting special effects are constantly while you are inside. All guests are required to continuously walk through each room at a reasonable pace without stopping. Stopping or moving too slowly will disrupt the operations of actors and effects and slow the flow of overall traffic causing groups of people to catch up to each other. In addition, it is very dark inside. If you distract yourself to focus on taking video or photos, you put yourself at risk of potential injury by tripping or otherwise losing track of what you are doing.

We have security cameras running throughout the maze. If you are observed taking photos or video, you will be pulled aside and subject to removal without refund.

Thank you for your cooperation with this important policy. Keep your phones and cameras securely inside your pocket while you are inside the haunt. You will have a better, more enjoyable experience without the distraction of attempting to film or photograph your visit inside.

What can’t we bring with us inside your haunted house?
  • No pets
  • No weapons
  • No alcoholic beverages
  • No drugs
  • No cameras
  • No smoking
  • No vaping
  • No laser pointers or flashlights
  • No food or beverages
  • No bags (no backpacks, no shopping bags)
Do you sell T-shirts and souvenirs?

YES! You can purchase ROT t-shirts, hats and drink coozies at the exit. Any of them is a great reminder of you surviving a visit through the Reign of Terror.

How old do you have to be to get involved at Reign of Terror?

You must be at least 18 years of age. Proceeds from the event go to the Teen Center of Thousand Oaks and the Young Artists Ensemble Theater Group.

If you want to be part of the Reign of Terror team with acting, makeup, or as a staff member, please send us a note using the Contact form below.

And the #1 most frequently asked question…Is it scary and fun?!

YES! Reign of Terror has won numerous haunt industry awards and was voted the #1 walk-through haunt attraction in all of Southern California!

Come visit us and see for yourself! If you like horror and being scared and are looking for a ton of FUN, you’ll be glad you did!

© Reign of Terror Haunted House | All Rights Reserved.